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Category Archives: Chapter 10: Marketing Research

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Some Examples: Customized Product Offerings

25 Sunday Jan 2009

Posted by Grewal Levy Marketing in Chapter 06: Consumer Behavior, Chapter 08: Global Marketing, Chapter 09: Segmentation, Targeting and Positioning, Chapter 10: Marketing Research, Chapter 13: Services: The Intangible Product

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food, grocery store, supermarket

Grocery stores inEuropecustomize their product and service offerings through market segmentation. The retailers tailor their offerings to the local environments, …

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Gillette and Schick Battle over Women

12 Monday Jan 2009

Posted by Grewal Levy Marketing in Chapter 01: Overview of Marketing, Chapter 09: Segmentation, Targeting and Positioning, Chapter 10: Marketing Research, Chapter 12: Developing New Products

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gillette, razor, schick

The first women’s razors were men’s razors, but in pink. But in 2001, Proctor & Gamble introduced the Venus line, …

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Kroger Focuses Coupons for Loyalty

08 Thursday Jan 2009

Posted by Grewal Levy Marketing in Chapter 04: Conscious Marketing, Corporate Social Responsibility, and Ethics, Chapter 09: Segmentation, Targeting and Positioning, Chapter 10: Marketing Research, Chapter 18: Integrated Marketing Communications

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data, data analytics, kroger, loyalty, loyalty card, points, rewards

When Kroger sends coupons to its customers for products that they had purchased in the past, it achieves a 50 …

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Cutting Back on Customer Service May Be the Answer

05 Monday Jan 2009

Posted by Grewal Levy Marketing in Chapter 05: Analyzing the Marketing Environment, Chapter 10: Marketing Research, Chapter 13: Services: The Intangible Product, Chapter 17: Retailing and Multichannel Marketing

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Analytics, atm, customer service, service failure, wait time

In this down economy, companies are struggling and trying to cut costs. A look at their customer service might be …

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Customer Loyalty During the Recession

12 Wednesday Nov 2008

Posted by Grewal Levy Marketing in Chapter 02: Developing Marketing Strategies, Chapter 06: Consumer Behavior, Chapter 10: Marketing Research, Chapter 17: Retailing and Multichannel Marketing

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customer loyalty, loyalty

Marketers find themselves more confused than ever by customer behavior. Many customer loyalty technology systems rely on transactional histories as …

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Do I Deserve to Be Loved? Who’s Asking?

15 Friday Jun 2007

Posted by Grewal Levy Marketing in Chapter 05: Analyzing the Marketing Environment, Chapter 10: Marketing Research

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ethics, privacy, survey, Target

Surveys often provide feedback about product performance, consumer likes and dislikes, and levels of satisfaction. But the companies that build …

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The Land of Cool: Tokyo is the new New York City

15 Tuesday May 2007

Posted by Grewal Levy Marketing in Chapter 10: Marketing Research, Chapter 17: Retailing and Multichannel Marketing

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fashion, NYC, tokyo, trends, trendspotting

For years, products were tested in New York City, and if they were successful there, they were launched through the …

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Donuts & Coffee at Dunkin’ Donuts Expands through the U.S.

07 Monday May 2007

Posted by Grewal Levy Marketing in Chapter 02: Developing Marketing Strategies, Chapter 10: Marketing Research, Chapter 11: Product Branding and Packaging Decisions

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coffee, Dunkin Donuts, fashion, rebranding, repositioning, Starbucks, style

Having made its mark in the Northeastern United States, Dunkin’ Donuts clearly is the place to buy coffee for many …

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JCPenney Changes Its Image – And It Means Business!

22 Thursday Feb 2007

Posted by Grewal Levy Marketing in Chapter 01: Overview of Marketing, Chapter 02: Developing Marketing Strategies, Chapter 10: Marketing Research, Chapter 11: Product Branding and Packaging Decisions, Chapter 13: Services: The Intangible Product, Chapter 17: Retailing and Multichannel Marketing

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employee, employee training, JCpenney, morale

JCPenney, the centennial retailer, is celebrating its great leaps in reinventing itself by aiming even higher. Since the hiring of …

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Archived Articles by Chapter

  • Chapter 01: Overview of Marketing (81)
  • Chapter 02: Developing Marketing Strategies (152)
  • Chapter 03: Social and Mobile Marketing (176)
  • Chapter 04: Conscious Marketing, Corporate Social Responsibility, and Ethics (183)
  • Chapter 05: Analyzing the Marketing Environment (243)
  • Chapter 06: Consumer Behavior (204)
  • Chapter 07: Business-to-Business Marketing (91)
  • Chapter 08: Global Marketing (129)
  • Chapter 09: Segmentation, Targeting and Positioning (164)
  • Chapter 10: Marketing Research (109)
  • Chapter 11: Product Branding and Packaging Decisions (224)
  • Chapter 12: Developing New Products (197)
  • Chapter 13: Services: The Intangible Product (158)
  • Chapter 14: Pricing Concepts for Establishing Value (105)
  • Chapter 15: Strategic Pricing Concepts (109)
  • Chapter 16: Supply Chain Management (124)
  • Chapter 17: Retailing and Multichannel Marketing (222)
  • Chapter 18: Integrated Marketing Communications (172)
  • Chapter 19: Advertising, Public Relations and Sales Promotions (204)
  • Chapter 20: Personal Selling and Sales Management (65)
  • Marketing Tidbits (49)
  • Uncategorized (17)

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