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In previous newsletters, we’ve described how advanced technology might continue to increase the speed at which customers can get through …
The Varied Promises of the Internet of (Every)Things
09 Friday Oct 2015
Tag Archives: technology
Finding a Virtual Cabin on Your Own Walden Pond? Six Apps to Help Consumers Step Back from Technology
18 Wednesday Sep 2013
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Cellcontrol, driving apps, exercise apps, marketing, netflix, Ranger! Park Finder, Smartphone Apps, tablet reading, technology, website blockers
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When technology becomes too much, where do modern consumers turn? To more technology, of course. In the face of growing …
Modern Healthcare: A New Environment Marked by Merging Forces and Efficiency Goals
10 Tuesday Sep 2013
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According to one estimate, approximately one-fifth of the hospitals in the United States will seek to merge with other providers …
Innovative, Litigious Apple: Win Some, Lose Some
23 Tuesday Oct 2012
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Apple is clearly one of the most innovative companies in the world. Its line of i-products has revolutionized the way …
Service With or Without People
03 Tuesday Jan 2012
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With the effective use of technology, a customer service exchange can occur without any human interaction. This promise and the …
Customer Analytics: It’s All in the Implementation
07 Thursday Apr 2011
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Good, better, best. This motivational phrase is familiar not just to children but to employees reand managers alike. But retailers …
Where, Exactly, Do You Want to Eat Tonight?
19 Wednesday Jan 2011
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Thus far, not many smartphone users have tried location-based applications. But several restaurant chains—realizing that customers who use such apps …
