08 Thursday Nov 2012
Tags
Budget, consumer behavior, customer service, marketing, NPR, Penske, twitter
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A company’s Twitter account does not need thousands of dedicated followers to make an impact. Unlike celebrities and media personalities, …
03 Tuesday Jan 2012
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With the effective use of technology, a customer service exchange can occur without any human interaction. This promise and the …
04 Tuesday Aug 2009
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The sometimes silly world of social media may not seem like a popular hangout for corporate executives, but renowned companies …
29 Wednesday Jul 2009
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Apple has a customer satisfaction rating that is the envy of plenty of companies: 90 percent of its customers are …
29 Monday Jun 2009
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It isn’t only your college roommate sending out those 140-character updates. Small and large companies alike find valuable applications for …
29 Sunday Mar 2009
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Intel developed technology that allows self-service kiosks to act as “super associates” that offer information about products in the store …
05 Monday Jan 2009
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In this down economy, companies are struggling and trying to cut costs. A look at their customer service might be …
18 Thursday Dec 2008
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Companies have been daring, experimenting with all sorts of different technologies, including social networks, blogging sites, and viral content. At …
