Tags
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Carvana’s website offers a very simple, cool platform that allows shoppers to search for and buy used cars. Even cooler, …
An Innovative Car-Buying Platform with Some Major Service Gaps
23 Friday Dec 2022
Tag Archives: customer service
Following Customer Service on Twitter
08 Thursday Nov 2012
Tags
Budget, consumer behavior, customer service, marketing, NPR, Penske, twitter
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A company’s Twitter account does not need thousands of dedicated followers to make an impact. Unlike celebrities and media personalities, …
Service With or Without People
03 Tuesday Jan 2012
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With the effective use of technology, a customer service exchange can occur without any human interaction. This promise and the …
Social Media to the Rescue!
04 Tuesday Aug 2009
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The sometimes silly world of social media may not seem like a popular hangout for corporate executives, but renowned companies …
Is 90 Percent Good Enough?
29 Wednesday Jul 2009
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Apple has a customer satisfaction rating that is the envy of plenty of companies: 90 percent of its customers are …
Twittering the Latest News
29 Monday Jun 2009
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It isn’t only your college roommate sending out those 140-character updates. Small and large companies alike find valuable applications for …
The 2009 Outlook on Self-Service
29 Sunday Mar 2009
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Intel developed technology that allows self-service kiosks to act as “super associates” that offer information about products in the store …
Cutting Back on Customer Service May Be the Answer
05 Monday Jan 2009
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In this down economy, companies are struggling and trying to cut costs. A look at their customer service might be …
New Marketing Advances
18 Thursday Dec 2008
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Companies have been daring, experimenting with all sorts of different technologies, including social networks, blogging sites, and viral content. At …
Grewal Levy Marketing News 